In today’s world, everyone wants to know where their purchases are. For importers and exporters alike, simply waiting for a shipment to arrive at its destination can seem an age. But through an online order tracking system, it is now easy to know your purchases’ progress, step by step.
At International Cargo Express, we consider this service to be extremely important, not least because it ensures the high level of transparency we have always endorsed. Our ICETRAC service is an online order tracking solution that’s fully integrated, so our customers can access information relating to their shipment at any time from their own computers or tablets.
Staying on top of your shipment’s movement is a valuable thing, but not every online track and trace system is the same. It’s important to get the system that best suits your specific needs.
What Features To Expect
The specific features of online order tracking systems can depend on the developers themselves, but there are quite a number of general features that should be expected.
Basically, the system should detail:
- when the order has been picked up
- what was in the consignment picked up
- when it is likely to be shipped
- when it has been shipped
- when it is likely to arrive
- when it has arrived
- when the customs clearance delivery is planned or finished
Semi-Automated Or Fully Automated Order Tracking?
Most online order tracking systems effectively remove the need for humans, but fully automated systems are not always the best choice because, without human eyes watching, it is difficult to react quickly to situations.
The ICETRAC service is provided on a semi-automated basis because we do not believe that the alternative really benefits freight forwarding. It can work in the courier world, where journeys are shorter and the system is less complicated, but it is too important to keep a human within the supply chain to keep an eye on where your orders are and react quickly when necessary.
How ICETRAC Works For You
At International Cargo Express, we cater for our customers’ tracking needs through our ICETRAC service, a fully integrated online order tracking solution that allows our customers to access information relating to their shipment at any time from their own computers or tablets.
This information includes when your shipment is picked up, its progress whilst in transit, when it’s scheduled to arrive and confirmation when it has. But there are other advantages:
- Each purchase order is traced by a person in Australia and by a person in the country of origin or the destination, because it works both ways whether importing or exporting merchandise.
- We offer greater transparency through our business-to-business link, whereby all specified fields on our system can be uploaded into your system, keeping the information at your fingertips.
- You can enjoy greater certainty knowing we can take immediate action if a shipment is not progressing according to plan.
- We try to eliminate time-consuming data input processes by commencing the trace and notifying our destination agent as soon as we have received your purchase order details.
- Customers can view all information 24/7 through our secure website, or through a customised cumulative order status report emailed at any interval you specify (daily, twice weekly or monthly).
- Our communications are completely spam and spyware free. Our strict protocols mean our systems are tested daily.
Contact Your ICE Team
At International Cargo Express, we take pride in the fact that we offer a service to all of our customers that is transparent and accessible. The accuracy of the technology used in our ICETRAC service means that we are always on top of the latest developments in any shipment’s journey.
For more details on our ICETRAC service and how it can benefit you, you can check out the ICETRAC PDF on our website, or you can simply call your nearest ICE team and request details from us.
